Service Agreement

Scope of Work

For both residential and commercial locations, AQ Heating and Cooling offers comprehensive HVAC installation, maintenance, repair, and consulting services. A written or digital confirmation of the scope of work will be provided before the commencement of services.

Booking and Confirmation

All service bookings are confirmed via email or phone. Clients are expected to be available at the scheduled time after confirmation has been received. There could be rescheduling fees for missed appointments.

Pricing and Payments

Quotes and Estimates

All service quotes are valid for 15 days unless otherwise stated. Unexpected site conditions or the need for more human resources or materials could affect the price.

Payment Terms

Unless other arrangements have been made in advance, full payment is due upon completion of the job. We accept major credit cards, debit, e-transfers, and approved financing options.

Late Payments

Overdue payments may incur late fees. AQ Heating and Cooling reserves the right to suspend services for non-payment.

Warranty and Liability

Service Warranty

Most of our HVAC services come with a limited warranty (typically 1 year for parts and labour). Warranty details will be provided in writing upon completion of the service.

Limitations of Liability

While we aim for excellence, AQ Heating and Cooling is not liable for:

• Pre-existing system issues
• Damages caused by misuse or neglect
• Our team did not perform third-party installations.

Cancellations and Refunds

Cancellation Policy

There is no fee for rescheduling or cancelling appointments up to 24 hours in advance. If you need to cancel within 24 hours, a cancellation fee may apply.

Refunds

Only services that were not rendered or for which there are invoicing issues are eligible for refunds. We work diligently to promptly and equitably address any problems.

Client Responsibilities

Clients must:

• Provide accurate information regarding property access and HVAC history
• Ensure a safe working environment.
• Be present (or assign a representative) during service delivery unless otherwise arranged.

Website Use

Intellectual Property

It is prohibited to copy or redistribute any of the material, photos, logos, or other content on our website without permission, since they belong to AQ Heating and Cooling.

Website Access

We reserve the right to update, restrict, or discontinue access to parts or all of the website at any time without prior notice.

Privacy and Data

Our privacy policy governs how we handle all personal data collected via our website or service. Your information is never sold to or shared with any parties for marketing reasons.

Changes to Terms

These Terms and Conditions are subject to change at any time. This page will be updated with any changes, accompanied by an updated “Last Modified” date. Your continuing use of our services implies that you accept the updated terms and conditions.

 Last Modified: June 2025

Contact Information

Please get in touch with us if you have any queries or worries regarding these terms and conditions:

AQ Heating and Cooling
Email: aqtech2017@gmail.com
Phone: 647-272-5165
Address: 123 HVAC Avenue
Greater Toronto Area, ON